Are all of your products in stock?

Some items are kept in stock, however we offer a vast range often made to order and delivery times can vary depending on the range.
For non-stock items current lead times are typically:-
Ferramenta 6-8 weeks,
Feron Range 10-12 weeks
Restoration products 4 weeks.
Foundry 10-12 weeks

 
Can you re-store an item to the original finish?

If you have an item that has tarnished over the years either in Black or the Patine finish then it may be possible to restore these items. 
We would need to see the products to make sure that they can be cleaned up and re-finished. 
Cost will be advised as it does depend on how much work is required on the items.
 

 
Can you ship overseas?

We can ship to almost anywhere. 
Price is based on size and weight.  
Some areas attract additional charges for imports and fuel charges.

 

 
Do you sell spare parts?

We have a selections of spare parts available.   This covers items like: 
Wood Screws
Back to Back fixings
Spindles
Circlips
Washers
Grubscrews & Allen Keys 
Locking Nuts for Window Fasteners
Keys for locking window Furniture

If you let us know the items you need we can arrange this for you and advise costs. 

 
I can't find the answer to my question. What do I do?

If you are unable to find an answer to your question, please contact us by email or telephone  on 0844 846 3950 and the sales team will be happy to answer any questions you have. 

 
My door is over 44mm thick, do you provide longer fixing?

Yes we can provide fixings for thicker doors.
You need to specify this when ordering and the adaption kits will be included for you. 

 
What finishes are suitable for exterior use ?

For the Feron and Foundry collections, the Black and Patine have undergone an anti corrosion process and we guarantee these finishes provided our maintenance instructions are followed.  See Terms and Conditions 
Likewise, for the Ferramenta range, Antique Black and Silver Zinc are guaranteed. The Antique Grey Iron finish is a special anti corrosion paint which has proved durable when properly maintained.

Brass will eventually tarnish and the rust finish will rust !
 
Maintenance instructions are provided.

 
What if I can't find the item i'm looking for?

If you are unable to find the item on the Web then please email us with details or a picture of the item you are matching into and we will try to find a solution. 

 
What types of payment do you accept?

You have several ways to pay for your orders.

Credit or debit card - Visa or Mastercard 
Direct to our bank account Bacs transfer
Cheque ( there will be a delay whilst the cheque goes through the banking system)
Cash 

 
When will my order be delivered?

If your order is in stock and paid in full, then the delivery should be the next working day for UK mainland. Ireland/Northern Ireland/Channel Islands is usually 2/3 days.
Goods are usually sent via a courier so will need a signature upon delivery.

If you order is out of stock you will be advised when delivery is anticipated.

 
Why do some handles need heavy sprung locks & latches


Some of the handles in our ranges are un-sprung - this means they have no attached spring to return the handle into the horizontal position. 
You will need to ensure that the locks and latches you have to work with the handles have a heavy spring in them so this will then ensure that the handles are bought back to the horizontal position.
If your handles do not return properly or you find they droop then your lock or latch does not have the correct springing required.
You can purchase some coil springs item: 8000060 / 8000061 which may help with the return springing rather than replacing your lock or latch.
  

 
Will the Privacy or Bathroom Lock furniture suit my existing locks?

Our Bathroom/Privacy furniture works on and 8mm spindle for the handles and an 8mm Sleeved spindle for the privacy turn. 
They are UK standard lock centres of 57mm 

 
Will your handles work with Multipoint Locking Systems?

All our un-sprung furniture will work with multipoint locking systems.
The Handles/Turns come with and 8mm spindle as standard. However you can request a 7mm spindle if needed.
Lock centres on all Multipoint locking systems vary, so you would need to ensure you have these measurements when selecting the style of handle you require as some backplates are limited as to what lock centres they can accommodate.
We can provide long fixings for doors over 44mm thick - you will need to specify this when ordering.

 
Will your lock handles suit my UK lock?

All our standard lock furniture is stamped to the UK lock standard of 57mm with an 8mm spindle. 

The only thing you have to make sure of is that your lock is Heavy Sprung if you have selected an unsprung handle design.